Got a question? Here are the answers!

DO YOU OFFER GIFT WRAPPING? Absolutely! Let us do the work for you! Most items fit beautifully into our exclusively created GIFT WRAP BAG which was designed to be useful even after your gift is opened! Your gift is nestled in a crushed black panne fabric bag, with a rich satin blue ribbon providing a flourishing touch.

Simply click on the option "GIFT WRAP" on the item page. We will choose the size bag that best fits your gift. A personal message may accompany your gift: please type your message in the "GIFT WRAP MESSAGE" section that you will find in the CHECKOUT area. What's the best part? We only charge $5.00 for each beautifully wrapped gift!

WHAT IF I DON'T LIKE WHAT I ORDERED? No need to worry! Our 100% satisfaction guarantee means: if you're not happy, then we're not happy! Just return your item within 30 days, and we promptly and courteously make it right! Tell us whether you would like a replacement, store credit or a refund. We will even provide you with a prepaid UPS shipping label if the return is due to our error or if the item is defective.

HOW DO I RETURN OR EXCHANGE SOMETHING? Please obtain prior approval for any refunds, exchanges or returns. If you don't contact us ahead of time, we won't know what to do with the package when it arrives.

Please follow these simple steps: 1. Call our Customer Service Department toll free at 1-877-683-0145, seven days a week. After receiving the appropriate contact information from you, your request will be processed. Via email, we will send you a GRN (Gift Return Number) 2. Re-pack the item in its original packaging with the GRN. If possible, please include the packing slip. Please send the package to: ShopAkemi.com 16835 Algonquin St., #306 Huntington Beach, CA. 92649

For your security, please ship all returns with an insured carrier such as UPS, FedEx, or USPS insured and RETAIN your receipt. ShopAkemi.com is not responsible for items lost or damaged in transit.

WHAT IF I CHANGE MY MIND AFTER MY ITEM IS SHIPPED? Generally, we are unable to cancel or modify your order once shipped. However, after you receive your order, you may return the unused item in its original condition within 30 days of the date of purchase. Please obtain GRN prior to returning your item. Please note that Shipping charges are not available for refund.

WHY DO YOU ASK FOR MY PHONE NUMBER? Please include daytime phone numbers for you and your gift recipient so that we may contact you in the event of a question regarding your order or your delivery. Normally we will email you, but sometimes a phone call may be more expedient.

WILL THE COLOR OF THE ITEM ON MY MONITOR BE EXACTLY THE SAME COLOR OF THE ACTUAL ITEM? Different Monitors will often display tonal variations of colors. We have done our utmost to photograph all images so that they reflect the color of the product as closely as possible. Additionally, we have tried to use detailed phrases when describing products to help "paint" a clearer picture of the items. However, please be aware that there may be some variation in the color seen on your monitor and the actual color of the item.

DO YOU ACCEPT PRODUCT SUBMISSIONS FROM ARTISANS? If you have an item that you think may work well with our line-up, we would love to hear from you! However, please DO NOT send us any unsolicited products, creative ideas, original artwork, etc. Please contact us FIRST with your name, email address, and a little information about your product.